Shipping policy

Shipping Policy

Who We Are

Thorlak Automotive LLC (“we,” “us,” or “our”) operates https://thorlakcalipercovers.com (the “Site”). We are committed to providing clear and reliable shipping information to ensure a smooth purchasing experience.

Shipping Costs & Availability

  • Shipping Costs: Free Shipping on all U.S. orders.

  • Shipping Area: We currently ship within the United States only.

Order Timelines

Processing Time

  • Orders are processed within 1–3 business days, Monday through Friday (excluding holidays).

  • Cut-off Time: Orders placed before 5:00 PM (EST) will be processed the same day. Orders placed after 5:00 PM will be processed the next business day.

Shipping & Delivery Time

  • Estimated delivery time: 5–8 business days after processing, depending on destination.

  • Note: Delivery times may vary due to carrier delays, weather conditions, or peak demand periods.

Tracking & Logistics

  • Shipping Method: We use reliable U.S. carriers to deliver orders.

  • Tracking: After placing your order, we’ll send you an email with your order details and a tracking link so you can follow your delivery every step of the way.

Issues & Returns

Lost or Damaged Orders

  • Damaged Items: Please contact us within 48 hours of delivery.

  • Lost Items: If your order appears lost or significantly delayed, contact our support team, and we will assist promptly.

Returns

  • Return requests must be approved before items are sent back.

  • Please review our Returns Policy for full details.

Contact Information

If you have any questions regarding shipping, please contact us:

  • Email: support@thorlakcalipercovers.com

  • Phone: +1 (864) 800-3954

  • Address: 310 Memorial Dr Ste 101, Greer, SC 29650, USA

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)